Tenant Information


Our preferred application method is using 2Apply, you can find the 2Apply link on our website under the Rentals tab, Online Rental Application.

Below is what you will need for your application:

  • Full contact information for every applicant over the age of 18, including mobile phone numbers, email addresses and date of birth information.
  • Your current residential address information, including your current property manager’s phone number and email address (or your private landlord phone/email).
  • Pets? We require the breed and registration details. Please ensure you have filled in these details on the back page of your Application Form.
  • Rego numbers of all vehicles of the applicants.
  • You must supply copies of photo ID – Driver’s license, passport, proof of age card.
    – Other forms of ID such as Medicare card and/or bank card, copy of your visa.
  • Employment Details/work Reference: including your manager’s phone number/email address and payroll information.
  • Personal References: it is best to have 2 personal references minimum.


If you are moving interstate/from overseas and are unable to view the property or have someone view it on your behalf please be aware that it will be written into the lease agreement that you agree to take the property without prior viewing.

Should you or anyone applying with you wish to withdraw their application from the property please inform the office as soon as possible.

Welcome to your new home!

When you are approved, we require you to pay the initial two weeks rent, bond (equivalent to 4 weeks rent) and pet bond ($260.00, if applicable) within 24 – 48 hours to secure the property.

Please note, payment of bond/initial rent must be in cash at the office or via direct debit (online banking) with proof of payment sent through to pm2@sanctuaryrealestate.com.au

As soon as payment is received, we will draw up the lease agreement to be signed via Docusign (electronic signing). You may have some questions which we are happy to answer, if you would prefer to meet with us in person at the office please feel free to call the office to arrange a suitable time.




Your property manager will carry out a periodic inspection of the property to ensure it is being well cared for and any routine repairs are made. Your first routine inspection will be conducted at six weeks.

This inspection will include the following:

  • Check that the property is cared for and maintained in a clean and tidy condition.
  • Check that the property grounds are being maintained in a clean and tidy condition – mowing, weed removal and watering/upkeep of lawns and plants.
  • Check the property is not being damaged in at all.
  • Check that the number of people residing at the property is no more than the number of people specified on the tenancy agreement.
  • Check that no unauthorised pets are being housed at the property.
  • Ensure that maintenance issue can be monitored.

Typically, a routine inspection is performed every 3 months.

As a tenant, you should always be given adequate notice before an inspection occurs (between 7 and 14 days notice). This should allow you to prepare for the inspection and ensure that it runs smoothly and quickly.

You will be provided with a date on which the inspection will occur and a time slot in which the inspector will arrive. While you can be present while the inspection is performed, it is not required as we can bring along our spare set of keys.



At the beginning of your tenancy your property manager should email you a copy of your rent schedule. Under the Residential Tenancies Act you are required to pay your rent on time and it must be paid one week in advance. If you have any difficulties with paying your rent please contact the office as soon as possible.

If you have reported a maintenance issue at the property and this has not been actioned, please do not take matters into your own hands. Please note that if you withhold rent you will be in breach of your lease agreement and could be given notice to vacate the property.

Sanctuary Real Estate has a “Zero Tolerance” policy for rental arrears. Should you fall behind in rent for any reason the below timeline outlines you with a list of repercussions.

Notice/type Time elapsed Reminder notice/actions sent
Arrears notice 1 1 day behind Text message sent as a friendly reminder (these are automatic reminders sent from our system)
Arrears notice 2 2 – 7 days behind Emails sent, phone call to each tenant
Arrears notice 3 8 or more days behind Termination notice sent




If you intend to vacate your property at the end of your fixed term tenancy, please be aware that you as the tenant are required to give a minimum of 30 written days’ notice to vacate.

Required written notice to vacate:
term tenancy: minimum of 30 days written notice to vacate
tenancy: minimum of 21 days written notice to vacate


When you sign a lease agreement this is a legal contract. Therefore, if you are wishing to end your tenancy early and break your lease agreement there are costs involved and these costs vary.

If you do wish to break your lease please give Sanctuary Real Estate as much written notice as possible, this will give us the best chance to find a new tenant quickly which will reduce your costs.
The costs that you could be liable for when breaking your lease can include things such as advertising costs and re-letting fees. Breaking your lease will involve you continuing to pay the rent until either a new tenant is found or the lease expires, you will also continue to be responsible for the upkeep of the property.

It is tenant responsibility to ensure vacate notice has been received by Sanctuary Real Estate to ensure no confusion of your vacate date and what is expected of you as a tenant.

Should you not receive an email from us confirming your vacate date within 2 business days please contact the office on 08 9258 2700 immediately.

As the tenant you are liable to ensure that this notice has been received, failure to do so could involve paying extra rent.



One question which gets raised a lot is around smoke alarms. Who is responsible to see that the smoke alarms in a property are in working order?

Ultimately it is owner responsibility.

Your property manager will usually discuss with you at the time of signing the management authority about how you wish to maintain compliance of the smoke alarms (and residual current devices (RCDs) at your investment property. This usually involves a qualified electrician to complete a check on the property and provide an electrical safety certificate to keep on file.

However, the tenant must also check and test the smoke alarms and residual current devices (RCDs) regularly and report to the property manager urgently if there are any issues with them.

The following is recommended from the Department of Fire and Emergency Services in relation to your smoke alarms:

  • Test all smoke alarms every month to ensure the battery and the alarm are in working order.
  • Every six months, vacuum your smoke alarm with a soft brush attachment.