Emergency Procedures

Emergency Procedures:

Items that are deemed as an Emergency:

  • Electrical fault causing damage or endangering lives
  • Gas leak or no gas
  • Burst water pipe or water meter
  • Sewerage blockage / pool
  • Hot water system malfunction
  • Flooding
  • Serious roof leak
  • Damage caused by fire, a serious storm or impact damage (by a motor vehicle)

Please read the below information carefully and completely before contacting any of our trades’ people in the case of an EMERGENCY.

No Electricity:

  1. Check with your neighbors or anyone within the same housing area for a default of electricity.
  2. If you have No Power at all contact Western Power at 13 13 51 prior to calling the electrician. Western Power will attend your property and advise you accordingly.

    You can also check the Western Power website http://www.westernpower.com.au to confirm the electricity default at your property.

  3. Check to see if the RCD switch has been triggered. If the RCD has flicked to the off position, you may have a faulty appliance. In this situation we advise you to turn off and unplug all of your appliances, turn the RCD switch back on and then plug the appliances back in one by one to see where the problem has occurred from. The appliance that flicks off the RCD will need to be turned off to avoid the short circuit again.
  4. Check that payment on your electricity account is not overdue.

Note: If the report from the electrician that has attended the emergency call out states the cause of the RCD switch being triggered is due to a tenant’s faulty appliance, the tenant will be responsible for the cost of the callout. If a property supplied appliance is found faulty (eg, oven, hot water system, air conditioner) then the owner will be liable for the callout and repair.

Burst Gas or No Gas:

  1. Check with your neighbors or anyone within the same housing area for a default with the gas supply.
  2. If you have No Gas at all contact Alinta Gas at 13 13 52 (or your gas provider) prior to calling the plumber.

You can also check the Alinta Gas website https://alintaenergy.com.au/wa/home to confirm the gas default at your property.

  1. Check that payment on your gas account is not overdue.
  2. Turn the gas off in the main meter box, usually located on a wall near the front or rear of the house.
  3. Call the plumber to ascertain the best advice on how to handle the leak.

Burst Pipe or Water Meter:

  1. Check with your neighbors or anyone within the same housing area for a default with the water supply.
  2. If you have No Water at all contact Water Corporation at 13 13 75 prior to calling the plumber.

You can also check their website http://www.watercorporation.com.au  to confirm the water supply at your property.

  1. If an excessive amount of water is gushing from a pipe and it is between the water meter at the front of the property and the rear fence of the property, turn your water off at the mains and call a plumber to arrange repairs.
  2. If the water leak is between the water meter and the road, you will need to call the Water Corporation at 13 13 75 to arrange for urgent repairs.

Note:  Any excessive water bills due to the tenant’s negligence in not reporting the required maintenance will be the responsibility of the tenant.

Hot Water System Malfunction:

  1. For Gas hot water systems, check that the flame on the system has not blown out due to heavy winds etc. It is the tenant’s responsibility to relight the pilot light should it be blown out.
  2. For leaking hot water systems, you must turn the water off. There is usually a water isolation valve next to or near by the hot water system.
  3. Call a plumber to rectify the issue.

Note: You will need to advise the plumber, at the time of your call, if the hot water system is gas or electric.

Flooding or Damage due to a Severe Storm:

  1. Contact the State Emergency Service on 132 500

Fire:

  1. Contact the Fire Brigade on 000

Break In:

  1. Contact the Police on 131 444  and ensure you keep a record of the police report number.
  2. Contact the required trades’ person to secure the property until you can contact the Property Management Department on the next business day.

 

Broken Glass:

  1. If the broken glass is an emergency and it is a danger to not attend to the broken glass until the next business day, please contact your local afterhour’s emergency glass repairer to have it repaired or replaced.

You will probably be required to make payment in full at the time of replacement. If the broken glass is not due to tenant negligence, you will be reimbursed for your costs as long as a police report is provided.

  1. If the broken glass is due to a break in, you must report it to the police and keep a record of the police report number.

Note: if the glass is broken due to tenant negligence, the repair or replacement will need to be fully paid by the tenant.

Locked out from your Property:

  1. If you are locked out during business hours, contact the Property Management Department on 9258 2700 or come to the office to borrow the office set of keys to your property.

A driver’s license and a $100.00 deposit will need to be left at our office until the borrowed keys are returned.

  1. These keys must to be returned to the office within 2 hours of you signing them out of the office.
  2. If you are locked out after office hours or on a weekend or public holiday, you will need to call a locksmith to gain entry into the property ensuring no damage is made to the doors or windows or the locks. Please note, the tenant is responsible for this cost.

Recommended Trades:  Only to be contacted in a case of an Emergency

  • Electrician –  JF Electrical Services  –  John  –  0407 722 820
  • Plumber –  Willeton Plumbing & Gas  –  Mark  –  0411 423 216
  • Glass Repairer –  Contact your local afterhour’s emergency glass repairer
  • General Maintenance –  AAA Cleaning & Maintenance  –  Rod  – 0412 165 276